Impact
- 24-hour technical support in multiple languages
- Manuals and archives increasingly accessible
- Consistent digital identity and experience aligned with the consultative positioning
- Ongoing lead generation and nurturing
A platform designed for the product lifecycle.
Make the after-sales system more accessible, efficient, and strategic by enhancing a unique asset: the archive of technical manuals for marketed machinery.
Design and implementation of a new digital identity integrated into an advanced platform, where thousands of pages of technical content have been migrated, indexed, and made searchable through a multilingual AI agent. The system delivers real-time answers to complex queries, including those related to machinery that has been in use for over thirty years.
Restricted access to content enables the creation of a customer database for CRM and marketing automation activities—a project that ensures service continuity and strengthens long-term consultative relationships with clients. All within a completely renewed visual identity.